It’s rare for an iPhone not to turn off, but anything is possible when it comes to electronics. If you find yourself unable to turn off the phone, then you need to take quick action before the battery runs out and you lose the phone completely. Here are a few things you can try if you start developing a mind of your own.
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If your iPhone won’t turn off, try things like force restarting the phone, enabling Assistive Touch in iOS accessibility settings, or wiping and resetting the phone to factory settings. If these suggestions don’t work, there’s likely a hardware issue that requires an appointment to see Dr. Apple Store Genius.
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Force restart iPhone
The first thing to try is a force restart. This basically gives the device a kick into the digital background and gets things moving again. How the restart is performed depends on which device you have, though. Newer devices generally require you to hold the power button down and the side button simultaneously. Then swipe right Swipe to turn off.
Older devices require using the home button to force restart. However, if the home button is broken, you can get the home button with a touch screen by going to Settings->Accessibility->AssistiveTouch. It is intended for disabled people with problems such as arthritis who cannot press physical buttons. But there’s nothing to say you can’t use to force restart your device.
Wipe and reset your iPhone
If the iPhone won’t turn off even after a force restart, then it’s time to move on to the nuclear option. This means wiping the entire device (after backing everything up, of course), and reinstalling the operating system. You may have a software bug that prevents the phone from shutting down properly, and the only way to remove this error is to reinstall the software.
Back up your settings to iCloud, make sure “Find My” is disabled, then go to Settings-> General-> Transfer or Reset iPhone. Scroll to the bottom and tap Erase all content and settings. Follow the onscreen instructions including restoring your phone from a backup.
Contact Apple Support
The last option is to admit defeat and go to Apple for help. You can make an appointment at an Apple Store or an authorized Apple repair shop, or alternatively, go to Apple Support website For some initial advice. But they will most likely tell you to take the device to one of their stores so it can be properly checked.
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