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The Oculus Quest 2 was Meta’s first VR headset that required a Facebook account to play when it launched in October 2020. Meta is in the process of changing that requirement. (Opens in a new tab)You will still need to use a Facebook account until August 2022.
A Facebook account makes it easy to find friends so you can socialize and play games in VR together, but it’s also a big deal if your Facebook account has been banned or disabled for some reason. If your account is disabled, you won’t be able to play on your Quest 2, so it’s extremely important to regain access to your account if you want to get back to playing again. If you are into this puzzle, don’t panic. Facebook says it has the resources ready to solve your problem.
First, check your Facebook app
The Facebook app will help you solve any specific issues that may need attention. For example, if you need to fix a payment issue that may have pinpointed your account, you may be able to fix the problem manually from your phone. When you sign in, if your account has been flagged for any reason, your Facebook account will show you the actions you can take to fix the problem.
As of the beginning of December 2021, Facebook has started rolling out live chat to many customers who encounter a closed or banned account. When you log into your locked or blocked Facebook account using the Facebook app, you will be presented with the option to talk to someone right away via the chat service.
If you’re just having trouble logging into your Facebook account, the Facebook Help Center It also covers many common fixes.
Getting your Facebook account unbanned
If there is nothing you can do easily and quickly from the app, you can tell Facebook about your faltering account by submitting a ticket.
- Head to the Oculus support page and submit a ticket by pressing Submit a support ticket Link in this page (Opens in a new tab).
- Choose chat, if available. Fill in your contact information with the personal information you used on your Facebook account and write a short message describing the problem you’re having.
- Choose Start chatting When you are ready, a support representative should assist you.
Sometimes chat is not available, but an email can always be sent instead.
- Head to the Oculus support page and submit a ticket by pressing Submit a support ticket Link in this page (Opens in a new tab).
- Choose E-mail.
- To connect to the correct Facebook support channel, choose I need help with my Oculus account from the selection drop-down on the next page.
- Fill in the fields with the personal information you used on your Facebook account.
- under I need help drop down menu, select Accessing my Facebook account to use Oculus.
- Complete the remaining fields and click Presents at the bottom of the page.
Meta has assured us that they have people available 24/7 to resolve your account issue and that Quest users are being given priority due to the nature of the issue. After all, the last thing you want to deal with during such a tough time is an auto reply bot or canned responses.
Why are Facebook accounts banned?
Since Meta acquired Oculus in 2014, the company has been slowly adding its services to the Oculus ecosystem. With Quest 2, Meta decided to end standalone Oculus accounts and required all users to sign in with a Facebook account, instead. This was done to integrate services and simplify things for users, according to the company.
The Facebook integration also makes it possible to bring services like Facebook Messenger to Quest and Quest 2.
However, the transition was a bit more complicated for some. Some Oculus users did not have a Facebook account prior to the requirement, and upon receiving Quest 2, they created new Facebook accounts. After this new account is merged with an Oculus account, something runs on the Facebook end and identifies the user as a “fake account”. This flag comes with an immediate ban as Facebook continues to clean up its platform and curb fake accounts.
Facebook has faced increased regulatory scrutiny since the 2016 US election, part of which has been linked to accounts using false identities to spread misinformation on its platform. Since Quest 2 users must use a Facebook account to use the device (for now), it appears that the pervasive effects of regulatory scrutiny are wrongly affecting Quest 2 users. However, Facebook says that users who find themselves in this situation shouldn’t encounter any Trouble wiping their account and going back to virtual reality games.
Due to these issues and the company’s rebranding to Meta, Facebook accounts will no longer be required to use Quest 2 starting in August 2022.
What happens if my Facebook account is banned?
Currently, Facebook does not offer a true “offline mode” for Quest 2 if the account is banned. While it’s true that Quest 2 doesn’t require an internet connection to work (and thus can be played anywhere), it does require a Facebook account in order to function. If your account is not in good standing for any reason, it is possible that you cannot play games or access media on Meta Quest 2.
Facebook says that “a very small number” of Oculus users are experiencing problems logging in and that these users do not lose access to purchased content. At this time, however, users with a blocked account cannot use Quest linked to their Facebook account.
